PSM Consulting Services Limited | Tel: 020 3151 0929 | Fax: 020 3151 0930
"PSM helped us achieve in 5 months what we had failed to achieve over the previous 18 months
They did that by adding pace, rigor and process to our project team" CEO BP Lubricants
Our client, a global top-10 semiconductor manufacturer had been seeing its satisfaction measure (covering aspects such as product and delivery quality, launch performance and issue resolution effectiveness) for automotive customers drop significantly behind that of its peers. Read more >>
Reducing Operational Costs In A Cash Processing Centre
A major provider of cash counting and cash in transit services operating in Finland. A steady decline in the profitability of the operation over the previous 12 months led management at the parent company in the UK to appoint PSM. Read More >>
Our client is a €2.5 Billion Product Division of a global blue chip business who had recognised duplication in key marketing tasks undertaken within the Business Units and Regions. Decisions were made to improve marketing processes and clarify roles and responsibilities, PSM were assigned the task to project manage the deployment of the new ways of working into the regions Western Europe and North America. Read More>>
Our client, a global top-10 semiconductor manufacturer, organised along broadly industry-focused business units, but with significant shared functions (development, manufacturing, logistics, customer service) was facing increasingly stringent demands from its automotive customers in respect of product quality, delivery and after-care. To meet these requirements, the client needed to bring more automotive customer focus across all the shared functions within the prevailing organisation structure. PSM were engaged to help define, design and put in place interventions and mechanisms to make the organisation more effective at meeting and responding to automotive customer needs. Read More>>
In July 2004, Group 4 Falck A/S and Securicor plc merged to form Group4Securicor, a leading international security services company with over 360,000 employees operating in 100 countries. Group4Securicor selected PSM to lead and support the integration activities in Cash Services Germany because of their experience and expertise in Integration Programme Management, and in delivering benefits in Cash Processing. Read More>>
Restarting A Stalled Integration
Our client had made a major acquisition. The acquisition was to be integrated with an existingbusiness group, with similar office, supply chain and sales foot prints across Europe. Howeverafter 12 months, a variety of situations had resulted in a lack of progress. With the appointmentof a new CEO, and increased clarity in direction for the integrated organisation, It was decidedthat the integration programme needed to be completely re-started. Read More>>
One of the largest law firms in the City of London needed an IT Disaster Recovery Plan to ensure that their systems and data could be recovered in the event of a calamity, and to put in place measures to mitigate security threats. A key requirement was that any system essential to the business could be fully recovered within 2-4 hours. Read More>>
A UK financial services organisation had experienced a major systems failure resulting in significant disruption and collapse in customer service, and widespread press coverage of the issue had led to extensive reputational damage. Poor Risk Management procedures had been singled out as a contributory factor, and PSM were engaged to develop the necessary changes required to prevent a repeat occurrence. Read More>>
